Frequently Asked Questions

Payment and Checkout Guide

- First, complete checkout with all your information, and then proceed with your payment via PayPal (transfer or credit card) or bank transfer.

- Shipment will be made after payment is confirmed in Korea.

- It takes 3-5 business days for a bank transfer to be confirmed in Korea.
(If you send us a remittance receipt via WhatsApp, we can prepare the product quickly.)
(Wa.me: +82-10-4679-6471)

- When making a bank transfer, please transfer the amount with the name listed on the registration form.

Delivery Process

Our company ensures smooth and hassle-free customs clearance, guaranteeing a safe and issue-free delivery. Feel free to place your order in any quantity.

Product (Botox) Packing

Botox is shipped with an ice pack inside an insulated ice box. Even if the ice melts during delivery, the product remains within the recommended temperature range of 2 to 8 degrees Celsius, ensuring its quality and safety.

About Customs Clearance

At TimeLeaf International, we proudly offer door-to-door delivery to over 40 countries, including continental Europe, North America, and Southeast Asia, all without any customs clearance issues. You can place your orders with confidence, knowing that our service is reliable and hassle-free. The more you order, the more you'll trust and appreciate the quality and efficiency of TimeLeaf International.

Compliance with Import Regulations

We export to various European countries without any customs clearance issues. Our customers, including doctors in Europe, continue to order regularly. In trade, safe delivery is the most important aspect. So, please trust us and leave the customs clearance, which customers may find unfamiliar and intimidating, to us. We will ensure safe delivery to your address with our door-to-door service.

Shipping Time

It usually takes 10 to 12 days to travel from Korea to each country of Europe. Unless there are problems beyond our company's control, such as flight schedule problems or unusual weather, it usually takes 10 to 12 days. You will receive the product at your doorstep in 10-12 days. And if delays are expected, we notify customers in advance to avoid disruption to business.

About Customs Duties and Taxes

Our company does not separately charge taxes or tariffs for our products. We only apply shipping fees, handling fees, and inland transportation fees. Customers can place orders with us confidently, knowing they won't need to worry about taxes, customs duties, or customs clearance.

Creating Your Own Brand Through OEM

If you would like to import products under your brand, please let us know. We provide customized products according to your preferences.