FAQ
Q1. How do I place an order?
Check TimeLeaf's product list and website, please tell us the name of the product you are interested in and the quantity you want, and we will provide you with the unit price.
Q2. What payment methods are available?
Payment methods:
All fees related to remittance are the responsibility of the importer. The total amount stated on the invoice must be deposited to my company for shipment.
Ⓐ Company bank account
: Deposit using the bank information listed at the bottom of the invoice.
Ⓑ Western Union
: I share my information when you use Western Union.
Ⓒ Paypal
: We will send you a transfer request for the same amount as TimeLeaf's invoice / 5% fee
of total amount
Ⓓ Wise
For the first order, shipment will be made after payment is confirmed in Korea.
For your second order, all you have to do is make a payment and share your receipt and we will ship it right away
Q3. How is delivery done?
My company has a broker in Ireland who can handle customs clearance without any problems. The broker only helps with shipping my products. The overall route is from Korea to Ireland to each European country.
Q4. How do I pack Botox?
Botox is packaged with an ice pack in an ice box. Even if the ice melts during delivery, there is no problem with the product as it maintains the recommended temperature of 2 to 8 degrees.
Q5. Are there any problems with customs clearance?
Our company, TimeLeaf International, ships to approximately 30 countries in Europe without any problems with customs clearance. You can order without worry. The more you place an order, the more trust you will have in my company, and the more you will like TimeLeaf's business direction.
Q6. How much is the shipping cost?
A minimum purchase amount of $300.
Shipping costs are:
purchases between $300 - $1000: 90 $
Purchases over $1000: free
Additional benefits:
No taxes
No tariffs
No customs clearance issues
Q7. Is it possible to comply with import regulations for each country?
We export to various European countries without any customs clearance issues. My customers (doctors) in Europe continue to order regularly.
In trade, safe delivery is the most important thing. So, please trust me and entrust the customs clearance that customers are unfamiliar with and feel afraid of. We will safely deliver to your address (door to door service).
Q8. How long does delivery take?
It usually takes 10 to 12 days to travel from Korea to Ireland to each of Europe. Unless there are problems beyond my company's control, such as flight schedule problems or unusual weather, it usually takes 10 to 12 days. You will receive the product at your doorstep in 10-12 days. And if delays are expected, we notify customers in advance to avoid disruption to business.
Q9. What about customs duties or taxes on products?
Our company does not separately request taxes or tariffs for our products. We only charge shipping fee, handling fee and inland transportation fee. Customers can place orders with our company with peace of mind without worrying about taxes, customs duties, or customs clearance.
Q10. I would like to create my own brand through OEM. Is this possible?
If you would like to import products under your brand, please let us know. We provide customized products according to your preference.